Frequently Asked Questions

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Client Questions

Who does BabyGoRound support?

BabyGoRound provides, free-of-charge, essential baby gear to families in need across the Lower Mainland. In order to access our services, families must first be referred through an approved referring agency and once they have been referred, we will contact the family to book an appointment. Clients complete a request list with the referring agency prior to their appointment.  While we do our best to keep our facility well-stocked, we rely on gently used donations from the community and therefore requested items may not always be available.

What do you provide?

We endeavour to provide the following items when they are in stock:

  • Baby movers: Strollers, front carriers & slings
  • Safe places to sleep: bassinet, pack n play, cribs & crib mattresses
  • Seating: bouncy chairs, bumbos, exersaucers, high chairs
  • Play: Toys, playmats, jolly jumpers, exersaucers, books
  • Essentials: blankets, clothing, outerwear, bathing accessories, bedding, dishes, nursery items, diaper bags and breast-feeding-related items such a nursing pillows & covers.

We do not currently provide car seats.

Because we are trying to support so many families, we limit large gear items to five but we provide a generous amount of smaller items such as clothing, toys and books. We provide a very limited amount of diapers, if in stock, during the appointment. Diapers may be obtained from the Food Bank of Greater Vancouver and no appointment is required at the Food Bank.

How do I access BabyGoRound’s services?

You will need to be referred by one of our Agency Partners. Once your referral is submitted and approved, you will be contacted by BabyGoRound to set up an appointment. If we have questions regarding your application, we will follow up either with you or the agency that referred you. Clients are not given appointments until they are within 2 months of their estimated due date. At the present time all our appointments are handled over the phone. If you have not heard from BabyGoRound within two weeks of your referral, please call us at 604-558-4840 so we can schedule your appointment.

How many times may I visit BabyGoRound?

Clients are typically offered two visits to BabyGoRound. The initial visit is usually just before or just after the baby is born. At this appointment you will be offered gear appropriate for a newborn. Because babies grow and change so quickly, we offer families a second appointment 4-6 months following the first appointment to give them an opportunity to exchange items they are no longer using for more age appropriate items. For example, our preference is to offer bassinets for newborns which may be exchanged at the second appointment for a crib. The exchange appointment is an opportunity to trade items on a 1:1 ratio for different items. We do not take clothing, toys or books as part of the trade but will happily offer you new clothing, toys and books.

I have already been to BabyGoRound twice but I am having another baby. May I come again?

Unfortunately, we are only able to support families once due to the number of families in our community that need baby gear. We are hopeful that by the next baby rolls around you have developed a network of friends and supporters to help you access the items you need.

How do I cancel or change an appointment?

Please call 604-558-4840 during our hours of operation to change or cancel and appointment. Appointments may be rescheduled with 48 hours’ notice. If we do not hear from you about a missed appointment, we will consider your file closed.

We are open Tuesdays and Thursdays from 10am-2pm for appointments and gear donations.

Do you provide breast pumps?

We have a limited number of breast pumps for distribution. Clients need a special referral for a breast pump, and typically they are given out after the baby is born and an appropriate practitioner has determined a breast pump is needed. The breast pump referral form is available upon request for partner agencies by emailing info@babygoround.ca.

Donating to BabyGoRound

What items do you accept for donation?

We gratefully accept most baby gear, however occasionally the items we are able to accept change due to inventory and storage concerns. Please check our most current list of accepted items before making a donation. We are a very small, volunteer-run charity, and broken, dirty, or incomplete items are a disposal burden and take us away from supporting families. Please ensure your items are clean, in good working order and have all required safety straps and harnesses.

How do I donate my crib? How do I donate my baby gear?

We are able to collect cribs and gear at multiple locations locations throughout the Lower Mainland in addition to our facility at 2939 Kingsway, Vancouver. To donate a crib, please complete the crib donation form. We cannot accept drop sided cribs, cribs with chew marks or cribs with damage.

To donate cribs or gear at our facility:

We are open Tuesdays and Thursdays from 10am-2pm for appointments and gear donations. We are also open the last Saturday of every month (except December) from 10am-1pm for gear donations.

To donate cribs or gear in your area:

Please complete our form to contact the Community Champion in your area. Our Community Champions help us collect gear across the Lower Mainland. We will put you in contact with the Community Champion nearest you so you can arrange a drop time and location.

Do you have someone in my area that can accept donations?

BabyGoRound has a network of Community Champions across the Lower Mainland that accept donations in their communities.

Do you pick up items for donation?

BabyGoRound requests that items are dropped directly at the facility during operation hours or donated through a Community Champion. We do not offer pick ups at this time.

Do you accept baby clothes?

We accept sleepers for babies 0-12 months, winter outerwear, and shoes and boots in good condition. We do not accept baby clothing at this time as we simply have too much!

Do you take car seats – even if they are still current?

Sadly, we do not take any car seats due to liability reasons, nor are we aware of any organization that is collecting them, even if they are still valid. Car seats may be recycled if they are out of date, and your local recycling depot should have more information on how to do that.

Referring Agency Questions

How do I help my client access BabyGoRound’s services?

BabyGoRound partners with over 80 social services agencies across the Lower Mainland to identify and screen clients. If you are not a referring agency, the most efficient way to refer a client is to identify another agency on the list through which your client may be referred. If you are interested in becoming a partner agency, please contact us.  You will need to review and follow our Agency Guidelines, sign and return an Agency Application form and commit to an annual orientation and renewal process. Information will be provided upon request by emailing info@babygoround.ca.

I am from a referring agency. Where do I get the referral form?

Please email info@babygoround.ca to request a current referral form. Please note that your agency must have a current Agency Agreement in place. If you are not sure if your agency has an agreement, check our Agency Partners list, email info@babygoround.ca, or call us at 604-558-4840.

I am from a referring agency. How I do to refer a client?

Please complete the Donation Request Form with your client during the screening appointment. Please make sure to tell your client all our items are gently used and that we will be contacting them via phone to schedule an appointment. If they haven’t heard from us within 2 weeks, please ask them to call the office because we most likely have been unable to reach them. The completed form may be emailed to info@babygoround.ca or faxed to 604-558-4841. We will contact you with questions if needed.

Please do not refer clients until they are within a two month window of their estimated due date. This is because we find many women and families are incredible resourceful and if we schedule the appointment too early, it is likely that she will find some or all of the items needed on her own prior to her due date. Please feel free to refer her two months prior to her estimated due date.

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